FAQ's

1) How do I place an order?

Find your product:

1. Go to the product page and select the required specifications and then click the “Buy it now” button.

Enter shipping and payment details:

3. Enter your details (name, contact details, shipping address)

4. Select a payment method (Credit or Debit card)

5. Click on “Place Order”

You may also add a product to cart and access it later to place an order

2) What are the acceptable payment methods?

We offer payment made through the following channels:

1) Debit/Credit card

· Visa/Mastercard/American Express

3) How do I track my order?

We deliver your order within 5-7 business days. In order to track you order please contact us at:

Email: business@alasfar.ae

Phone: +971 50 981 4884

4) Can I change my shipping address?

You can contact us to update your shipping address.

Please note, the shipping address can only be updated before the order has been shipped.

5) How do you refund returns?

To request a refund, simply contact our customer support team via phone or email. Please mention your order number and the reason for the return.

6) What can I expect in terms of the condition of the product?

We ensure complete transparency when it comes to the condition of our devices.

The products sold by us come in excellent condition and will exhibit the following characteristics:

· Minimal to no signs of use

· Screen is flawless or near perfect

· Body may have very light, barely visible marks

· Fully tested and 100% functional

· Battery health: 85% or higher. Charger may be original or generic.

· Generic packaging

· Ideal for customers looking for a like-new experience

7) What are the origins of your products?

Devices sold by us maybe GCC or international versions manufactured in different countries.

8) How do you ensure quality?

Our products have been checked and renewed by a team of experts under a very rigorous set of quality standard checks. We have in place stringent measures to ensure top repair standards in cases of minor issues.

9) How much battery life can I expect?

85% or higher.

10) What accessories will I get with the product?

You will receive your device with a compatible generic charger unless otherwise specifically stated in the product’s description. We do not offer a warranty on the charger.

11) How strong is your customer care?

We value your time and efforts! We strive to be highly responsive, closely monitor all your complaints and seek to resolve them at the earliest.

12) What if I need for more information?

Please contact our customer support team.